We want every order to arrive fresh and correct. If something goes wrong, here is how refunds work.
Eligibility for refund
- Wrong item delivered
- Item found to be spoiled, stale, or not fresh on delivery
- Missing item(s) from your order
- Significant quantity/weight shortfall
Please raise a Support Ticket from My Account within 24 hours of delivery, along with a photo of the item where possible, so our team can review it quickly.
How refunds are processed
Approved refunds are credited to your ChickenAdda Wallet within 24-48 hours and can be used instantly on your next order. For Cash on Delivery orders, refunds are also issued to the Wallet by default; bank refunds may be arranged for online payments on request.
Non-refundable situations
Change of mind after an order is out for delivery, incorrect address provided by the customer, or unavailability of the customer to receive the order are generally not eligible for a refund.