Answers to the questions we hear most about ordering, delivery, payments and freshness.
Most of our chicken is sourced and cut fresh the same day from local farms in and around Malda. Products are clearly marked "Fresh Today" on the shop page whenever this applies.
We currently deliver across several pincodes in and around Malda, West Bengal. Visit the Delivery Area page and enter your pincode to check instantly.
Delivery charges depend on your order value — smaller orders may have a small delivery fee, while orders above a certain amount qualify for free delivery. The exact charge is shown at checkout before you pay.
We currently accept Cash on Delivery (COD) and ChickenAdda Wallet balance. Online card/UPI payment is coming soon.
You can cancel an order from Track Order or My Account > Orders as long as it has not been marked "Out for Delivery". Once it is out for delivery, it can no longer be cancelled or changed.
Please raise a Support Ticket from My Account within 24 hours of delivery. Our team will review it and, if eligible, issue a refund to your Wallet — see our Refund Policy for full details.
Share your referral code from My Account > Refer & Earn. When a friend signs up and places their first order using your code, you both receive Wallet credit.
Alongside whole chicken and all the individual cuts (curry cut, breast, leg, wings, liver, gizzard, boneless, skinless), we also offer combo packs and seasonal offers — check the Shop page for the full range.
Riders can sign up directly at the Delivery Partner registration page. Your account starts as inactive and is activated by our team after a quick verification.
Our team is happy to help with anything not covered here.
